Terms & Conditions
These Terms of Use govern your use of the City Store website, mobile applications, and services (collectively referred to as the “Platform”). By accessing, downloading, installing, or using City Store, you agree to comply with these Terms & Conditions and all related policies, including the Privacy Policy, Refund Policy, Cancellation Policy, and Shipping Policy.
City Store is a smart multi-service delivery platform that connects users with restaurants, grocery stores, pharmacies, local stores, electronics shops, fashion stores, and delivery services.
The Platform is intended for:
Individuals who are at least 18 years old
Businesses and legal entities
USE OF PLATFORM AND SERVICES
All commercial and contractual terms including prices, taxes, delivery charges, payment methods, delivery times, warranties, and after-sales services are agreed directly between customers and merchants.
City Store acts as a facilitator between customers, merchants, and delivery partners and may provide:
Order management
Payment collection
Customer support
Delivery coordination
Technical support
City Store does not guarantee:
Product availability
Merchant performance
Exact delivery times
Product quality differences
Continuous stock availability
Product images and descriptions shown on the platform are for illustrative purposes only and may differ from actual products.
PERSONAL INFORMATION
To use City Store services, users may need to create an account and provide:
Full name
Phone number
Email address
Delivery address
Users are responsible for protecting their account information and keeping their details accurate and updated.
DELIVERY SERVICES
Estimated delivery times are approximate and may vary due to:
Merchant preparation time
Traffic conditions
Weather conditions
Delivery area limitations
Orders will be delivered only to the address provided during checkout.
City Store reserves the right to cancel orders due to:
Product unavailability
Out-of-coverage areas
Technical issues
Fraud prevention
Unavoidable operational circumstances
Additional delivery fees may apply if the delivery location changes after confirmation.
PAYMENTS
City Store supports multiple payment methods including:
Cash on Delivery
Credit/Debit Cards
Online Payment Gateways
Users must provide valid payment details and ensure sufficient funds for transactions.
City Store does not directly store users’ payment card information.
PROHIBITED ACTIVITIES
Users are prohibited from:
Violating laws or regulations
Posting harmful or abusive content
Misusing the platform
Creating fake accounts
Conducting fraudulent activities
Harassing users, merchants, or delivery partners
Uploading malicious software or spam
City Store reserves the right to suspend or terminate any account violating these terms.
MODIFICATIONS
City Store reserves the right to modify these Terms & Conditions and platform policies at any time. Continued use of the platform after updates means acceptance of the revised terms.
CANCELLATION POLICY
City Store may cancel orders in situations including:
Product unavailability
Delivery limitations
Merchant issues
Technical problems
Safety or operational concerns
Users may also request order cancellation before order preparation or dispatch.
REFUND POLICY
Refunds may be processed in cases including:
Incorrect orders
Failed delivery
Damaged products
Duplicate payments
Refund processing time may vary depending on the payment method used.
PRIVACY POLICY
City Store values user privacy and protects personal information according to applicable laws and regulations.
User information may be used for:
Order processing
Customer support
Delivery coordination
Platform improvements
City Store does not sell users’ personal information to third parties.
CONTACT US
City Store
Email: support@citystore.pro
Website: citystore.