Cancellation Policy

At City Store, we aim to provide a smooth and reliable experience for all users. This Cancellation Policy explains how order cancellations are handled on our platform.

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Order Cancellation by Customer

Customers may request order cancellation before the order is:

Accepted by the merchant

Prepared

Dispatched for delivery

Once the order preparation or delivery process has started, cancellation may no longer be available.

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Order Cancellation by City Store

City Store reserves the right to cancel orders in cases including:

Product unavailability

Out-of-coverage delivery areas

Technical issues

Suspicious or fraudulent activity

Safety or operational concerns

Merchant unavailability

Customers will be notified if an order is cancelled by the platform.

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Refunds for Cancelled Orders

Refund eligibility depends on:

Cancellation timing

Payment method

Order status

Approved refunds may take several business days depending on the payment provider or bank.

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Failed Deliveries

Orders may be cancelled if:

The customer is unreachable

Incorrect address information is provided

Delivery cannot be completed successfully

Additional charges may apply for repeated failed delivery attempts.

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Merchant Cancellations

Merchants may cancel orders due to:

Stock unavailability

Store closure

Operational limitations

Unexpected circumstances

City Store works to minimize cancellations and improve service quality.

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Policy Updates

City Store reserves the right to modify this Cancellation Policy at any time without prior notice. Continued use of the platform indicates acceptance of any updated policies.

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Contact & Support

For cancellation support or inquiries, contact:

City Store Support
Email: support@citystore.pro
Website: citystore.pro