Refund Policy

At City Store, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be approved and processed.

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Eligible Refund Cases

Refund requests may be accepted in situations including:

Incorrect items delivered

Missing products from the order

Damaged or defective products

Failed delivery

Duplicate payment transactions

Order cancellation before preparation

Each refund request is reviewed individually by the City Store support team.

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Non-Refundable Situations

Refunds may not be available in cases including:

Incorrect delivery information provided by the customer

Failure to answer delivery calls

Change of mind after order preparation

Delays caused by unavoidable circumstances

Products consumed or used after delivery

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Refund Process

Customers can request refunds through:

The City Store app

Website support

Customer service contact

Approved refunds may take several business days depending on the payment provider or bank.

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Payment Method Refunds

Refunds are usually processed through the original payment method used during checkout, including:

Credit/Debit Cards

Online Payments

Wallet Balance

Cash on Delivery refunds may be processed through wallet balance or alternative methods approved by City Store.

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Fraud Prevention

City Store reserves the right to reject refund requests in cases of:

Fraudulent activity

Abuse of refund policies

Repeated suspicious claims

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Policy Updates

City Store may update this Refund Policy at any time without prior notice. Continued use of the platform indicates acceptance of the updated policy.

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Contact & Support

City Store Support
Email: support@citystore.pro
Website: citystore.pro