Shipping Policy

At City Store, we aim to provide fast, reliable, and secure delivery services for all orders placed through our platform.

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Delivery Areas

City Store currently delivers within selected service areas and zones. Delivery availability may vary depending on:

Store location

Delivery distance

Weather conditions

Operational availability

Some areas may have limited delivery services during peak hours.

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Delivery Time

Estimated delivery times are shown before confirming your order. Delivery times may vary depending on:

Merchant preparation time

Traffic conditions

Weather conditions

Order volume

While we strive to deliver orders as quickly as possible, delays may occasionally occur due to circumstances beyond our control.

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Delivery Charges

Delivery fees are calculated based on:

Distance

Delivery zone

Store type

Order value

Additional charges may apply for long-distance deliveries or special delivery requests.

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Order Tracking

Customers can track their orders in real-time through the City Store app or website.

Tracking updates may include:

Order confirmed

Preparing order

Out for delivery

Delivered successfully

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Failed Deliveries

Customers are responsible for providing:

Accurate delivery address

Correct phone number

Clear delivery instructions

If delivery cannot be completed due to incorrect information or unavailability of the customer, the order may be cancelled without refund eligibility.

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Delivery Restrictions

Certain products may have:

Delivery limitations

Special handling requirements

Restricted delivery zones

City Store reserves the right to refuse or cancel deliveries when necessary for safety or operational reasons.

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Contact & Support

For shipping or delivery support, please contact:

City Store Support
Email: support@citystore.pro
Website: citystore.pro